Excellent Customer Service!...Thanks from Lorraine & Matt in Dunfanaghy.
We had a great experience doing business with Spratts using their website and via email. We were changing our gas fire back to an open fire, but decided to upgrade to an inset stove as they are more energy efficient. As we were unable to travel to visit the Letterkenny shop, we relied on using the pictures on the website and discussions via email. Knowing nothing about the conversion, we emailed Spratts from their website link and were impressed by the quick, helpful reply. We were able to send a photo of our current fireplace and got advice on suitable solutions. Being able to view what it might look like helped us make a decision on the product we liked best (Jim edited our photo and emailed it back to us with an example stove picture). There were no pushy sales and we're really happy with the selection we've made. All business was done from the comfort of our living room and the prices seemed keen to us. Spratts also installed our new stove. They delivered it when they said they would, they phoned to tell us the time they would arrive and the stove is now fitted - its great and looks like we expected. Overall we're very happy with the product and customer service - you should check them out if you're looking for a new fireplace or an upgrade - I rarely give website feedback but this has been the best customer service I've ever received from an online purchase, so its worth encouraging others to share our experience and shop at Spratts.
We believe the best form of advertisement is in our work, our father had built the business purely on the quality of the work he had done, and in turn his customers recommended him to their family and friends. We still work with the same ethos, with the economic climate as it is, making a purchase of any kind now days is difficult. You want the assurances that the work, and the products will be of the highest standard possible. We hope that our customer reviews will help give you the confidence in choosing our company for your new fireplace, stove or worktop.
Thank you for checking out our site and our reviews, and don't forget to like our Facebook page!
Just to say we are very happy with the work the lads done yesterday (Monday 4th July 2011)
Thank you! Ade & Ann
Work carried out: Stove plus Stainless Steel Flue pipe fitted through roof.
We found Spratt Fireplaces online purely by chance and noticed their prices were very competitive. We initially telephoned to enquire about the woodburning stove we were interested in for some background information. Jim Spratt is extremely personable and helpful and we knew straight away that we should use this firm. Despite being located some distance from his Stove Centre Jim helped us with all sorts of information with regards to having it fitted as well as with the initial order as we are in the UK and the stove was being shipped over from Spain. The woodburner is fantastic, we love it! This firm is a great firm to work with, reliable and helpful and we would not hesitate to recommend them.
Very many thanks Jim and Henry -
Louise and Graham Peck, Norfolk, UK"
Just a note of thanks for yet another great sales and service experience with Spratt Fireplaces….........…..hard to believe it’s over 10 years since we first dealt with your company in 2002 when you supplied and fitted a fine classic fireplace and mantel in our new home. Being so pleased with your modification of this fireplace some years later to a multi-fuel stove, we had no difficulty in subsequently asking you to install another stove and flue in the kitchen & family room area which was very professionally carried out and made a fantastic difference to our use of that living space........now, yet some more years further on and a house move quite some distance from Donegal, we’re completely delighted with the latest two stoves we’ve just bought from you as well as the bespoke fireplace surround you designed to match the original features of the house........working through all the options and designs with you via email was absolutely no problem, so distance was never an issue. We are also very pleased that the new stoves and fireplace were installed in just a half-day......and in time for Christmas...!.... it has always been very easy to do business with your company.....many thanks again.
Paul & Jacqueline, Mount Merrion, Co. Dublin – January 2013
Many Thanks for the neat and professional Job.
Simon McCabe, Castleshanaghan Janurary 2013
'We have had two stoves fitted by Spratt fireplaces and every cold wet day we are so glad we decided to invest! Our main sitting room is upstairs and having the stove has cut down on the amount of fuel we are using (and having to carry upstairs) and our fuel bills. The heat provided is so much more than the open fire - if we don't regulate carefully the room can become too hot (even the cat has to move away from her favourite position just in front of stove). The service provided by Spratt's was excellent including advice, fitting and after care.'
Just want to say a big thank to Jim and all at Spratt Fireplaces for the Fab fireplace and Boru 600i Stove installed last month.
When I first spoke to Jim regarding the Bespoke fireplace he was very helpful. We have viewed other Fireplace Centres but none compared to the fireplace that I had seen on their website. Jim did a computer generated image so any changes we wanted to make we could see what it was going to look like, we found this a great help. The skill and workmanship taken to make the fireplace is amazing. It is seamless, I absolutely love it, it was beyond our expectations. It looks better than the picture which I didn't think was possible. They provide an exceptional service in that they can make a fireplace to whatever spec the customer wishes. Jim had shown us a fireplace they had made before so we knew we had no worries as it was fab looking. Their professionalism is second to none. The Boru stove works brilliantly. The house is so warm, and I don't feel like I am missing out on an open fire as it's an insert stove with big glass front so we get the best of both worlds.
As a local myself Spratt's has a great reputation for quality and service. Which is well earned.
Caroline & Roy Moynihan
We hand been considering a stove for years. Wood burner or multi-fuel suited most. Our previous fireplace had a small opening as the fire was to supply an open plan area we were suck with an 8+ kw stove.
We had looked around various shops, showrooms, we thought of buying in Belfast and getting someone to fit.Main problem was we wanted to avoid having to dig out the fireplace but some fitters said \"no problems\".On talking to Spratt's I found them informative, HONEST, and practical knowledgeable.
We decided to go with them as they definitely had all the skill from specifications on various stoves to the practical side of fitting. Once we were committed we left them to do the job.Within a morning an old fireplace was out, new hearth and surround plus mantle were fitted.
We have had one fitted in Belfast the year before by another larger company,The clean-up was horrendous.
When the boys from Spratt's were done they had been so clean in preparation and clear up that there was no need for us to clear up after.The job was as displayed on their demo at the showroom.The quality of the workmanship was second to none.The stove works perfectly.We are more than pleased and looking forward to cosy nights.
Sincerest thanks to Spratt's.
Seamas & Elaine McHugh
Work Carried out: Removable of old Wooden surround, Cast Insert and Hearth,
Installation fo New hearth, Stove,Stone Cladding and Mantle
Spratts supplied and fitted a Boru stove for us recently. Their initial advice was well informed and very beneficial. They installed and fitted the stove and stone cladding on time, and completed the job professionally. We recommend Spratts without hesitation.
Evelyn and Kevin Roche, Ramelton.
Work carried Out:
Installation in a Conservatory of Granite Hearth, Stove and Stainless Steel flue system
through the roof and up to the ridge of the main house.
One day installation
Just wanted to say we are delighted with our stovax!! Big thank you to Henry!!
Stovax Riva 55 installed into stove build fireplace.
"We recently had your company fit our new Stratford EB20 Multi-fuel Stove.
The installation was impressively professional, efficient and friendly. All our queries during the fit-out were explained to our satifaction and your staff worked smoothly, as a team, to complete the task. I would have no hesitation in having future work done by your company.
I have no connection with this firm, just a satisfied customer."
Finbar O'Connor Trawbreaga Bay, County Donegal.
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Just like to say that we are v.happy with the finished job..Henry & Jim were very helpfull with their advice & the boys who fitted were excellent..great care to detail 100%... would highly recommend "Spratt fireplaces" !!!
Mary Ward McGarvey
I recently had a new stove flue installed by Spratt Fireplaces & Stoves. I had a fire in my old stove flue as it had been installed incorrectly. Henry from Spratt's called out and gave me a quote which I was happy with. Soon after Henry and another employee called to carry out the work. The two guys were amazing, extremely clean, efficient and friendly. I have two kids with special needs so it is was important to me that the work was carried out within a certain time frame. It was no bother to them. They brought mats to protect my flooring and worked non-stop to complete the job.
I am delighted with the product, the service was great and my mind is now at ease in the knowledge that my flue is safe.
Thank you Spratt Fireplaces for a job well done
Sinead McGurk Bulter
Writing this long overdue testimonial. We had a chimney fire just before Christmas 2014 and we knew we needed a new flue liner urgently. Although it was very near Christmas and we live in Malin, Spratts went out of their way to make sure to get to us, install the new flue speedily and efficiently and with no mess! We wouldn't hesitate to recommend this company.
Kevin & Kay Ferguson
We are delighted with the stove (Arrow) purchased from Spratts a couple of months ago. From start to finish the installation of our stove was seamless. The advice we received from the guys (Henry and Jim) on the most suitable stove for our fireplace / needs was second to none. There was no hard sell, just matter of fact advice to meet our requirements.
The installation itself was a very professional job - no mess, no fuss and the stove was fitted perfectly. The stove surround (metal) was cut and crafted to meet the stone fireplace.
More than happy with the service, price and quality of work provided.
What the guys do not know about stoves is not worth knowing!
Archie and Serena.
For a new room extension , we wanted a bespoke fire place to be the focal point of the room. Jim & Henry helped us to design what we had in mind and came up with this fabulous wood burner fire. It is the centre piece of the room and everyone who has seen it is in awe. Many thanks to Spratt Fireplaces & Stove Centre for all the time and attention to detail they provided. We would highly recommend this company.
Peter & Jean
Thank you so much to Spratts fireplaces and Stoves . We are delighted with out transfomed sitting room. Also your great customer service.