Payment and Returns
How can I make payment?
On check out you will be redirected to Paypal, Here you can choose to pay through your Paypal account or with you Credit/Debit card.
You do not require a Paypal account to make a purchase.
Can I return my items?
You're free to change your mind. Return unused items in their original packaging within 90 days, together with your receipt, for a full refund.* this policy is in addition to your statutory rights. Spratt Fireplaces reserves the right to refuse a refund and offer an exchange or gift card only, if the return criteria are not met.
Refunds will be to the same method of payment as your original payment less the original delivery charges of €62.00 we pay on first delivery.
Refunds will not be made until the goods have been returned and checked in our warehouse
Return delivery costs are the customers responsibility, if you would like Spratt Fireplaces to arrange the return delivery, cost of delivery will be deducted from your refund amount.
Our 90-day returns policy does not apply too:
Custom Fireplaces , Granite Hearth and Worktops, Or any custom made order.
Or some Special Offer products and showroom displays (this will be stated on the item page)